Queue Management System (QMS) with Integrated Digital Signage
Enhancing Operational Efficiency and Customer Experience
FMC Nets’ Queue Management System (QMS), powered by the REDY platform, is designed to streamline service operations, eliminate physical queues, and deliver a superior customer journey. When integrated with cloud-based digital signage, the system becomes a powerful tool for real-time communication, centralized control, and future-ready service delivery across locations.
Key System Capabilities
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Multi-Channel Ticketing and Appointment Management
Customers can obtain queue tickets or schedule appointments via:
This flexibility improves accessibility and helps reduce onsite congestion.
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Real-Time Queue Visibility
Status indicators in waiting areas and smartphone integration enable users to track their position in the queue at all times, reducing perceived wait time and enhancing user comfort.
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Automated Client Triage and Call Management
The system automatically assigns customers to the appropriate counter or room based on service type, customer profile (e.g., VIP, urgent), and staff availability, enabling efficient and fair service distribution.
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Integrated Pre-Check and Data Collection
Clients can pre-fill forms with personal or service-related data prior to their visit. This information is securely transmitted to the service provider, enabling faster processing upon arrival.
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Customizable Notifications and Alerts
Automated communications via email and Slack keep clients informed about appointment status, confirmations, and queue position. Internal teams can also receive updates on service loads and ticket flow.
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Advanced Reporting and Analytics
The system supports in-depth operational reporting, offering real-time and historical insights. Dashboards can be customized and integrated with external business intelligence tools for full performance monitoring.
Benefits for Service Providers
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Streamlined Operations: Centralized queue handling, automated triage, and customizable workflows.
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Improved Resource Allocation: Balanced load across counters, improved staff productivity.
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Scalability: Easily deployed across multiple branches with unified management and configuration.
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System Integration: Compatible with CRM, ERP, HR, and other enterprise platforms.
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Robust Support: Full training, documentation, and SLA-backed maintenance available.
Customer Experience Enhancements
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Queue ticket access from any device
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Transparent, real-time updates on wait status
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Notifications before appointment or service call
Digital Signage Integration: Unified Communication at Scale
The REDY QMS integrates seamlessly with our cloud-hosted Digital Signage platform (powered by Wallboard), enabling real-time content delivery and visual queue indicators throughout the premises.
Advantages include:
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Centralized control over all content and screens
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Display of live queue information, service announcements, promotions, or emergency alerts
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Remote management via web interface, with no local installation required
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Consistent messaging across all branches or office locations
Real-World Application and Results
FMC Nets has successfully deployed QMS + Digital Signage solutions in high-demand environments, including:
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NLB Bank, Serbia – Full QMS and signage integration across branches, enhancing customer flow and operational oversight.
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Croatian Post – Over 5 million annual users benefit from streamlined queue handling and integrated analytics.
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Zagrebačka Bank – Centralized monitoring and real-time oversight implemented in over 100 branches.
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Ministry of Interior & Merkur Hospital, Croatia – Hybrid models combining walk-in and scheduled appointments, with triage functions.
These implementations demonstrate the system’s flexibility, scalability, and measurable impact on service performance.
Future-Ready, Customer-Centric
Our Queue Management and Digital Signage ecosystem is built with scalability, accessibility, and real-time control at its core—offering a unified solution for any organization that values operational efficiency and high-quality customer engagement.
Contact us today to explore how QMS and Digital Signage can transform your physical service environment.
