Redy - Queue Management System

REDY is designed to reduce queues and improve the quality and speed of customer service

  • Reservation/retrieval of the ticket via ticket dispenser and/or smartphone
  • Monitoring of call status on indicators in the waiting room and/or smartphone
  • Automation of call and prioritization of clients according to service and call to appropriate counters/rooms

An ecosystem optimized for the future

The system connects waiting rooms in order to provide equal, high-quality and timely information and service to end users (regardless of location) through a unique solution:

  • No installation - using WEB technologies allows access from almost any device
  • Real time - the client and the service provider have access to information about the state of the queues at any time
  • Exchange of information - clients can fill in advance forms about personal data or others that become available to the service provider
  • Notifications - automated sending of confirmations, notifications and reports via E-MAIL and SLACK

 

BASIC FUNCTIONS?

Client  

Service provider

Tracks the state, take ticket wherever or reserve the desired appointment (date and time)

It is possible to fill out a predefined form (personal data, service details, etc.)

Gets notifications when on turn

 
Automated queue management process
Triage based on the selected service and type of client (e.g. emergency or VIP)
Calling priorities according to service/counter/employee
Several ways of issuing ticket- booking an appointment, via mobile phone, via a ticket dispenser
Possibility of integration with other systems

Aten
Dell
Giada
Kudo
Microsoft
Vestel
Walboard
Yealink
Officernd
Yeastar
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